Refund and Returns Policy

Your Satisfaction is Our Priority

At Upgraded Electronics, we stand behind the quality of every device we sell. We want you to be completely satisfied with your purchase, which is why we offer a comprehensive return and refund policy designed with your peace of mind in mind.

30-Day Return Policy

We offer a 30-day return window from the date of delivery for all purchases. If you’re not completely satisfied with your device for any reason, you may return it within this period for a full refund or exchange.

Eligible Returns Include:

• Devices that don’t meet your expectations
• Items that arrive damaged or defective
• Products that don’t match the description
• Change of mind purchases

Return Conditions

To ensure a smooth return process, please note the following requirements:

Device Condition:

• Device must be in the same condition as received
• All original accessories, packaging, and documentation must be included
• Device should show minimal signs of use (normal handling acceptable)
• No physical damage beyond what was disclosed at time of purchase

What’s Required:

• Original order number or receipt
• Reason for return (helps us improve our service)
• All original packaging materials and accessories
• Device reset to factory settings (personal data removed)

Return Process

Step 1: Contact Us

• Email us at returns@upgradedelectronics.com or call our customer service
• Provide your order number and reason for return
• We’ll provide you with a Return Authorization (RA) number

Step 2: Package Your Return

• Securely package the device with all original materials
• Include the RA number clearly marked on the package
• We recommend using a trackable shipping method

Step 3: Ship Your Return

• Send the package to our returns center (address provided with RA)
• Customer is responsible for return shipping costs unless item was defective or incorrectly described

Refund Information

Processing Time:

• Refunds are processed within 3-5 business days after we receive your return
• Original payment method will be credited
• Please allow 5-10 business days for the refund to appear on your statement

Refund Amount:

• Full purchase price refunded for eligible returns
• Original shipping costs are non-refundable (unless item was defective)
• Return shipping costs are customer’s responsibility

Exchange Policy

We’re happy to facilitate exchanges for:

• Different device models of equal or greater value
• Same device in different condition/specifications
• Upgraded devices (customer pays difference)

Exchange requests follow the same 30-day window and return process outlined above.

Exceptions & Special Cases

Items NOT Eligible for Return:

• Devices returned after 30 days from delivery
• Items with customer-caused damage not disclosed at purchase
• Devices missing original accessories or packaging
• Products that have been modified or tampered with

Defective Items:

• Defective devices can be returned beyond 30 days if covered under warranty
• We cover all shipping costs for verified defective items
• Expedited replacement available for defective items

Warranty Information

All devices come with our 90-day Upgraded Electronics warranty covering:

• Manufacturing defects
• Hardware malfunctions
• Battery performance issues
• Display problems

Warranty does not cover:

• Physical damage from drops or accidents
• Water damage
• Normal wear and tear
• Software issues not related to hardware

Contact Information

Returns Department:

• Email: returns@upgradedelectronics.com
• Phone: 1-800-UPGRADED (1-800-874-7233)
• Hours: Monday-Friday 9AM-6PM EST

Customer Service:

• Email: support@upgradedelectronics.com
• Phone: 1-800-UPGRADED (1-800-874-7233)
• Live Chat: Available on our website during business hours

Important Notes

• Return authorization (RA) number required for all returns
• We inspect all returned items upon receipt
• Refunds may be delayed if items don’t meet return conditions
• We reserve the right to refuse returns that don’t comply with our policy
• This policy applies to purchases made directly from Upgraded Electronics

Questions? Our customer service team is here to help. Contact us with any questions about returns, exchanges, or our products. We’re committed to making your experience with Upgraded Electronics exceptional.